Interested in Leadership?

Your Growth

Your operator and his team of directors and supervisors are dedicated to helping you develop leadership skills that are not only required to be a leader at Chick-fil-A, but a leader in life, as well. They will help you with one-on-one coaching. frequent feedback, and personal meetings of your growth to help you develop the skills needed to lead a successful organization.

What is Required From you?

Carry out Chick-fil-A’s corporate purpose— To glorify God by being a faithful steward of all that is entrusted to us. TO have a positive influence on all who come into contact with Chick-fil-A.
Carry out Chick-fil-A Jacksonville’s vision— to be a place of light and restoration.
Be an example of our values daily: Loyalty, Integrity, Growth, Hustle, and Teamwork. (L.I.G.H.T)
Serving guests and co-workers with a serving spirit.
Commitment to our store’s growth as well as your own.
Be open to feedback about performance and ability to carry out store values.
Being proactive in resolving conflict and seeking assistance when needed.

Team Member Core Competencies

Mission for Team Member: To work with fellow team members and leaders to execute quality requirements of their assigned position.

Outcomes:

Meet the requirements of team member evaluation
Uphold policy
Pathway completed with your assigned duties
100% Completion of daily area tasks

Learn through completing all of your Pathway modules (see Pathway training plans) and through D.I.R (Demonstrate, Imitate, Repeat) methods, and become a Chick-fil-A expert!

Front of House:

Identify and Exhibit Core 4
iPOS/Headset
Desserts
Serving
Bagging
Cashier
Drinks

Back of House:

Breading
Machines
Fries
Boards
AM & PM Prep
Breakfast
Truck

By showing progressive growth in this entry-level experience, we want you to become a trainer and share this knowledge with new team members. Being able to train effectively is a fundamental skill all leaders should possess.

Trainer Core Competencies

Mission for Trainer (FOH/BOH): To work with the Leadership Team and Team Members to execute the Winning Hearts Every Day Strategy by ensuring that team members in their area are trained according to brand standards and store policy by focusing on training goals.

Process:

Meet with Training Director or Talent/HR Director to become familiar with the role and responsibilities as well as meeting the requirements
If approved, Training/Talent Director will move forward with the process.

Outcomes

Meet outcomes of Team Member
100% Pathways completion for area training (FOH/BOH)
Daily engagement with plans to ensure operational excellence and execution of training goals.
All Team Members trained according to Pathway using 3-Step Training Model
Work with Training/Talent Director to conduct training sessions when needed

Advancement Requirements

Team Leader Core Competencies

Each person’s destiny is not a matter of chance; it’s a matter of choice. It’s determined by what we say, what we do, and whom we trust.”

~ S. Truett Cathy

Mission for Team Leader (FOH/BOH): To work with the Leadership Team to execute the Winning Hearts Every Day Strategy by ensuring that shifts are run according to brand standards and store policy.